ALL RETURN ITEMS SHOULD BE SENT TO THE FOLLOWING ADDRESS:
ARM THE ANIMALS
113 E. SANTA CLARA STREET UNIT A
ARCADIA, CA 91006
FOR ALL ORDER QUESTIONS & SUPPORT, PLEASE USE OUR ORDER SUPPORT FORM
Orders / Shipping
- I placed my order - now what happens?
If you used a PayPal instant payment and received a confirmation that your order has been placed, we got it! We work crazy hard to process your order immediately and do absolutely everything to ship your order ASAP! Our usual ship time is 10-12 business days, but we usually get items out sooner.
PRE-SALE merchandise takes a little a bit longer, so please look for the "Ship Date" in red on all pre-sale pages. Pre-sale items usually begin selling about 3 weeks before their ship date, but there are instances when it can take longer. If you pre-order from us, we will get you your items as soon as possible - we promise!!!
We have been selling online for about 3 years and in all of that time, we have only had a hand-full of returns/refunds. We are in stellar standing with PayPal and have never been reprimanded by them for any transaction. If you purchase somehting from us, no matter what happens - we will get you your items!
If you used a PayPal E-check, please allow up to 5 business days for the E-check payment to clear, and an additional 8-10 business days for delivery. This time-frame is out of our control and completely controlled by Paypal.
Occasionally, we have to wait a few extra days to get shirts back in stock, and sometimes this causes small delays. If it's been over 8-10 business days and you haven't received your order - let us know by filling out our Order Support Form.
We're a very small company and are working like crazy to make things a great as possible! If there is a hiccup in your order, again, let us know, and we'll do absolutely everything we can to fix it
What if I made a mistake on my order?
Okay, if you catch your mistake within a day or 2, let us know by filling out our Order Support Form. and tell us what happened! If you realize you made a mistake after you receive your order, do the same thing: fill out our Order Support Form, and let us know what happened! We'll do everything we can to fix it - cool? We can't guarantee that we will be able to fix every single issues, but so far we have been able to do so. The sooner you alert us, the better chance we all have of fixing everything.
- Sizing / Washing / Shirts
- What kind of shirts does ATA use?
Men's: Fine Jersey T-Shirts - 30/1 Combed Ring Spun @ 4.5 oz. and Preshrunk. Most Charcoal Heather Shirts are 60% cotton/40% Polyester, are a bit thinner, and have some stretch to them.
Women's: Junior Ultra-Fine Jersey T-Shirts - 30/1 Combed Ring Spun @ 3.7 oz. and Preshrunk
Women's V-Necks:100% Cotton, Combed Ring-Spun, Preshrunk, Fabric 30 Single, Super Fine Jersey, 3.2 oz with Self-Fabric Neckband. They are all Pre-Shrunk, and have an inside ATA screen as the label
- Do you have a sizing chart available?
Our shirts fit like most other junior baby doll tees and men's jersey tees, below are some size charts for reference.
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
It's on lockdown! We use PayPal for all payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits: the highest level commercially available. It's like hardcore NSA/CIA/FBI secure!
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store; although if you already have a PayPal account you may use it if you wish.
How much is shipping?
We charge $4.75 for shipping one shirt within the United States and another $3.00 for each additional item up to 4 items. So, If you bought 2 shirts, you would pay a total of $7.75 for shipping.
* If you wish to order 15 items or more, please send an email to firstname.lastname@example.org and we will fill you in on how to receive your larger order.
- RETURNS: If by some act of GOD, World War III, or the apocalypse you don't really dig the shirt you bought?
If your do not like you shirt (which you totally will), you can return it, less shipping costs, within 60 days of purchase. If you received the wrong shirt or the wrong size, let us know ASAP and we'll fix it ASAP!
Fill out our Order Support Form with ALL of your order information. We will handle it from there...
- EXCHANGES: If for any reason you receive a shirt you did not order or does not fit, please send it to the address below with a note describing the problem; we will take care of it as soon as we can!
Arm The Animals
202 S. Raymond Ave. #503
Pasadena, CA 91105
If you just do not like you shirt (which you totally
will), you can return it within 15 days of purchase by filling out our Order Support Form with ALL of your order information. We will handle it from there...
- How do I wash my ATA shirt?
Wash your shirts in cold water and dry on low if possible - like all your other cotton tees! Although our shirts are 100% pre-shrunk cotton, you can expect a little bit of shrinkage upon initial washing (about a 3%... You can avoid this by hang drying if you wish.
- So, I bought a shirt a few days ago, but now I see it's on sale or part of a promotion?
Just like every other company, there are times we will offer sale prices or run promotions. We are a small company (like really small), so we do not offer "price guarantees" on our items at this time.
- International Orders
- Does ATA ship across the globe?
Yes! We do, but if you are an international order, we may email you back to let you know what international shipping rates and customs fees may apply - cool?
Company / General
Is ATA a company, charity, non-profit...what?
We are an apparel company and don't have a 501c3 designation. So, we pay taxes, and abide by all the rules of owning a business in California. However, we are also a charitable organization that donates a very respectable percentage of ALL proceeds to animal rescue organizations.
- How does ATA work with charities?
The entire motivation behind ATA is do help fund struggling, loving people who spend their own money to help, spay, and neuter discarded animals. A very generous portion of ALL gross receipts go to very reputable animal care organizations. Although we can't state a percentage publicly, due to new California laws, please review our Facebook page and seek all posts from Strangest Angels & Barks of Love. You will see how consistently we donate to them, and how happy they are to receive them!