ALL RETURN ITEMS SHOULD BE SENT TO THE FOLLOWING ADDRESS:
ARM THE ANIMALS
113 E. SANTA CLARA STREET UNIT A
ARCADIA, CA 91006
FOR ALL ORDER QUESTIONS & SUPPORT, PLEASE USE OUR ORDER SUPPORT FORM
- I placed my order - now what happens?
If you used a PayPal instant payment and received a confirmation that your order has been placed, we got it! Once received, we begin the printing process as we print 90% of our designs here at ATA HQ. We are a small, but extremely dedicated team and we work crazy hard to produce and ship your order ASAP! Because we produce each item especially for you, our usual ship time is 8-10 business days, but we do everything posible to get orders out sooner.
If you used a PayPal E-check, please allow up to 5 business days for the E-check payment to clear, and an additional 8-10 business days for delivery. This time-frame is out of our control and completely controlled by Paypal.
Occasionally, we have to wait a few extra days to get certain shirts back in stock, and sometimes this causes small delays. If it's been over 10 business days and you haven't received your order - let us know by filling out our Order Support Form. and we'll get right on it!
We're a very small company and are working like crazy to make things a great as possible! If there is a hiccup in your order, again, let us know, and we'll do absolutely everything we can to fix it. We have been selling online for about 3 years and in all of that time, we have only had very returns/refunds. We are in stellar standing with PayPal and have never been reprimanded by any processor for any transaction. If you purchase somehting from us, no matter what happens - we will get you your items!
We nor our suppliers are perfect and sometimes things happen, but we are dedicated to delivering awesome clothing and keeping our customers happy! If something goes wrong, or is damaged or flawed, PLEASE let us know and we'll fix it.
What if I made a mistake on my order?
Okay, if you catch your mistake within a day or 2, let us know by filling out our Order Support Form. and tell us what happened! If you realize you made a mistake after you receive your order, do the same thing: fill out our Order Support Form, and let us know what happened! We'll do everything we can to fix it - cool? We can't guarantee that we will be able to fix every single issues, but so far we have been able to do so. The sooner you alert us, the better chance we all have of fixing everything.
- What kind of shirts does ATA use?
We use very high quality blanks from many companies like American Apparel, Bella, Alternative Apperal and others. Every company we work with has high ethical standards and all are in good standing with labor organizations according to our research and questions.Where can I find measurements for your items?
Every item page has a size chart that is taken directly from the manufacturer
How much is shipping?
We charge $4.95 for shipping and handling for one shirt within the United States. It is an additional $3.00 for each item after that up to 4 items. So, If you bought 2 shirts, you would pay a total of $7.95 for shipping.
Do you ship internationally?
Yes! We have shipped to every continent on the planet save Antartica! International shipping rates vary per location and orders can take a bit longer to arrive as they all must pass through customs.
*If you wish to order 15 items or more, please send an email to firstname.lastname@example.org and we will fill you in on how to receive your larger order.
What happens if by some act of cosmic dissonance your item is damaged or incorrect? We will replace them. Drop us an email, send it back to us at the address above and we will reimburse you for shipping back to us for anyhting that is "our" fault. If you do not like you shirt (which you totally will), you can return it, less shipping costs, within 60 days of purchase.
Fill out our Order Support Form with ALL of your order information. We will handle it from there...
- EXCHANGES: If for any reason you receive a shirt you did not order or does not fit, please send it to the address below with a note describing the problem; we will take care of it as soon as we can!
Arm The Animals
113 E. Santa Clara Stret Unit A
Arcadia, CA 91006
If you just do not like you shirt (which you totally
will), you can return it within 15 days of purchase by filling out our Order Support Form with ALL of your order information. We will handle it from there...
- Payments & Security
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
It's on lockdown! We use PayPal for all payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits: the highest level commercially available. It's like hardcore NSA/CIA/FBI secure!
- Do I need a PayPal account to purchase from this store?
No, PayPal allows for quick and easy credit/debit card transactions for those without a PayPal account
- So, I bought a shirt a few days ago, but now I see it's on sale or part of a promotion?
Just like every other company, there are times we will offer sale prices or run promotions. We are a small company (like really small), so we do not offer "price guarantees" on our items at this time.
- Charity FAQs
Is ATA a company, charity, non-profit...what?
We are a for profit apparel company and don't have a 501c3 designation. So, we pay taxes every quarter and abide by all the rules of owning a business in California. However, we are built on a charitable model that allows us to donate a percentage of all proceeds to our shelter partners.
- How does ATA work with charities?
The entire motivation behind ATA is do help fund struggling, loving people who spend their own money to help, spay, and neuter discarded animals. A very generous portion of all proceeds go to very reputable animal care organizations. New California legislation passed in Jan of 2012 prevents businesses from stating their charitable donation percentages in marketing or branding UNLESS they have a separate LLC, business license and third-party escrow/holdings company to manage their donations on a monthly basis. We looked into doing this and it was upwards of $12,000 and we simply can’t afford that. What we do as of now is assign checkout codes to our shelter partners and any purchase made on our website will automatically generate a percentage donation that goes directly back to that partner at the end of the month! So, although we can't state a percentage publicly and plaster it all over for marketing reasons, you can read our Facebook page and seek all posts from Strangest Angels & Barks of Love. You will see how consistently we donate to them, and how happy they are to receive them!