FAQs: Orders / Sizing / Shipping / Company
FOR ALL ORDER QUESTIONS & SUPPORT REQUESTS, PLEASE USE OUR ORDER SUPPORT PAGE AND FORM.
Orders / Shipping
If you used a PayPal instant payment and received a confirmation that your order has been placed, and the amount of your order has been deducted from your account - your order went through and we got it! Your order will be processed immediately and should be shipped within 8-10 business days.
PRE-SALE merchandise takes a little a bit longer. We do all we can to turn these items ASAP and usually process our pre-ordered goods within 2 weeks, but there are instances when it can take longer. If you pre-order from us, we will get you your items as soon as possible - we promise!!!
If you used a PayPal E-check, please allow up to 5 business days for the E-check payment to clear, and an additional 8-10 business days for delivery. This time-frame is out of our control and completely controlled by Paypal.
Occasionally, we have to wait a few extra days to get shirts back in stock, and sometimes this causes small delays. If it's been over 8-10 business days and you haven't received your order - let us know by filling out our Order Support Form.
We're a very small company and are working like crazy to make things a great as possible! If there is a hiccup in your order, again, let us know, and we'll do absolutely everything we can to fix it
What if I made a mistake on my order?
Men's: Fine Jersey T-Shirts - 30/1 Combed Ring Spun @ 4.5 oz. and Preshrunk. Most Charcoal Heather Shirts are 60% cotton/40% Polyester, are a bit thinner, and have some stretch to them.
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
It's on lockdown! We use PayPal for all payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits: the highest level commercially available. It's like hardcore NSA/CIA/FBI secure!
No, you are not required to have a PayPal account to purchase from this store; although if you already have a PayPal account you may use it if you wish.
We charge $4.75 for shipping one shirt within the United States and another $3.00 for each additional item up to 4 items. So, If you bought 2 shirts, you would pay a total of $7.75 for shipping.
If your do not like you shirt (which you totally will), you can return it, less shipping costs, within 60 days of purchase. If you received the wrong shirt or the wrong size, let us know ASAP and we'll fix it ASAP!
Fill out our Order Support Form with ALL of your order information. We will handle it from there...
If you just do not like you shirt (which you totally will), you can return it within 15 days of purchase by filling out our Order Support Form with ALL of your order information. We will handle it from there...
Wash your shirts in cold water and dry on low if possible - like all your other cotton tees! Although our shirts are 100% pre-shrunk cotton, you can expect a little bit of shrinkage upon initial washing (about a 3%... You can avoid this by hang drying if you wish.
Just like every other company, there are times we will offer sale prices or run promotions. We are a small company (like really small), so we do not offer "price guarantees" on our items at this time.
Yes! We do, but if you are an international order, we may email you back to let you know what international shipping rates and customs fees may apply - cool?
Company / General
Is ATA a company, charity, non-profit...what?
We are an apparel company and don't have a 501c3 designation. So, we pay taxes, and abide by all the rules of owning a business in California. However, we are also a charitable organization that donates a very respectable percentage of ALL proceeds to animal rescue organizations.
The entire motivation behind ATA is do help fund struggling, loving people who spend their own money to help, spay, and neuter discarded animals. A very generous portion of ALL gross receipts go to very reputable animal care organizations. Although we can't state a percentage publicly, due to new California laws, please review our Facebook page and seek all posts from Strangest Angels & Barks of Love. You will see how consistently we donate to them, and how happy they are to receive them!