FAQ'S

We were founded in memory of an animal advocate/foster/rescuer & sister to our founder. Read the whole story here.....

We are based out of Los Angeles County, specifically Arcadia, California :)

We currently do not have a physical storefront location.

In terms of other places online, we sell on Amazon.com & Flagship (See direct links below). In terms of physical locations, we sell in Muddy Paws Coffee & about 10+ other small boutiques across the United States. Muddy Paws Coffe is a Cafe in Silver Lake, Los Angeles County. (See link below for website & address) Amazon is the fastest way to receive our product, if you have Amazon Prime, you get free 2 day shipping on all of our products :) Links: Amazon: https://www.amazon.com/Arm-The-Animals/b/ref=w_bl_sl_ap_ap_web_11316174011?ie=UTF8&node=11316174011&field-lbr_brands_browse-bin=Arm+The+Animals Flagship: https://flagship.market Muddy Paws Coffee: http://muddypawla.com/

Our goal is to be like Amazon and turn orders in 2 days, but we're not there yet. We are a Small Print to Order company. Print To Order means NO Item is printed till it is ordered. We are also a tiny team of 10-12 people running the entire company, including 90% of production. The last 10%, is printed at two other local Southern California contracted print/distribution locations. We organize, process, produce, label and ship each order one-by-one and literally by hand. We are unable to hold much printed stock because it just not financially feasible...plus if we held already printed stock, we would NEVER be able to offer as many designs & products as currently. We buy blanks and print 5 days a week; at times, it can take 8-10 business days to receive, organize, prep, print, pack and turn orders. Over the past 11 years, we have delivered thousands of tees, currently we are shipping around 1,000 orders a week & hoping to improve this

We move as fast as humanly possible, although it may take longer to get your items than huge companies, we will ALWAYS make sure you get your order!!! :) If for whatever reason you have not yet received your order and it is way past our quoted time frame, please contact us so we can make sure you get taken care of :)

(Please see quoted shipping time frames and delivery time frames in the "3. Shipping Information & Questions AFTER an Order is Placed" here in FAQ's, to ensure it is past quoted time frame)

****NOTE: ALL Custom items, take longer to ship****

We totally understand your concern, online shopping is becoming more & for those not familiar, it can be a scary. Our company shops online (for supplies), our employees shop online (for personal stuff), so as fellow online consumers, we understand the importance of verifying the legitimacy of online companies. We encourage you to talk to rescues we donate to, we encourage you to check out our Facebook and Instagram. On Instagram, you can even check our tagged photos (I think Facebook has this too). Tagged photos on Instagram allows customers to tag us, so we can see the photos they posted of them wearing our gear. In fact we LOVE seeing our customers in tagged photos, so if you ever take photos and post them on Instagram, PLEASE tag us and use the hash tag #armtheanimals. Our marketing team regularly looks through tagged and hash tagged photos for marketing material ;) In fact 70%-80% of the photos we post & use for marketing are from customers :)

Right now we accept all the usual forms of payment: credit cards, debit cards, PayPal & Amazon Pay.

Using Paypal: Click on Paypal, login and follow the steps Using Amazon Pay: Click on Amazon Pay, login and follow the steps Using Debit/Credit Cards: Click Paypal (does not use a paypal account), once you click it, the login page will pop up & UNDER the login is the option to use a credit/debit card without a Paypal account. (see image below) **You DO NOT need a Paypal account to use a credit/debit card. We use Paypal 's system to process all Debit & Credit cards. We use Paypal to process credit/debit cards because: 1. It works 2. It has served us incredibly well & is super streamlined 3. Paypal Protects the Buyer (You) AND the Seller (US). 4. It is almost universally accessible across the globe!**

If you made a purchase and were NOT prompted to enter an address, that means the address associated with your PayPal or Amazon account will be used as your shipping address. If this address is incorrect, inaccurate in any way or just need to double check the address is correct, please contact us.

Doing anything to an order after it is placed, can mess up our production process & general process, especially since our system does not allow order modifications (this is in place to protect business processes). Canceling: Once an order is placed, you have the first 24-48 hours to POSIBBLY cancel, depending on the items ordered and season (example holiday season is very hard to cancel orders). It is never guaranteed that we can cancel an order, but let us know whats going on and we will try to cancel if it's within 48 hours of placing the order. Modifying: After an order is placed, it cannot be officially/systematically modified, however we can TRY to do Unofficial Manual changes. However, Unofficial Manual changes cause orders to take at least an additional week and a half to ship. If you are ok with a longer ship time, let us know and we can TRY to modify your order. It is not guaranteed, but we can def try

When checking out, you will go through Paypal or Amazon (Amazon Pay) right away, this is where they collect your shipping and billing addresses. There is a box, where you type in a discount code and your price is updated according to your code. See image Attach 2 images here ***NOTE: If we have a large sale going on, we disable the use of discount codes to prevent double discounts. So there is high chance that discount codes will NOT work during a large sale.

Only one discount code per transaction can be used, so choose your discount code wisely

Contact us as soon as you realize you entered the incorrect address, we cannot guarantee we will be able to change it in time (during crazy busy times), but we will do everything in our power to correct it

Once your order ships, you will receive an email notification (and Facebook notification if you have that option turned on) & in that notification email, you will be informed if you received tracking or not. Our current software provides tracking numbers for packages over 10oz. Any packages under 10 oz does not receive tracking. If your package is more then 10oz, then you should have received a tracking number in your shipping email notification.

"Label Printed" mans your order is complete and queued for shipping. If your tracking says this, wait a 1-2 days for the status to update. Sometimes it is us/our system and sometimes it's UPS We produce, package, print shipping labels and ship in batches (multiple orders organized by date ranges) ALL by hand. So while prepping your package to ship, we print labels in batches. Once we print all labels in a batch, we then prep that same batch and then drop them off at USPS. Since we do all of this by hand, prepping/labeling/shipping portion of our process can take a couple days. Once we pass your package to the USPS, they process it and check it into their system (it can take up to 24 hours for them to check it in or for the status to update). Once they do this, they will begin generating tracking data for your package. If you have any of the above status titles, it can be any of the above situations. So please just be patient and wait for the update. Please understand that once your package tracking says “Picked up,” we no longer have your package and it is with the USPS. Unfortunately, we cannot recall packages that have already sent, so if something is wrong, we have to wait for you to receive it and send it back, or wait for it to “bounce back” from the USPS. If your tracking status is stuck in one of the above titles for more then 4 business days, please contact us so we can look into your situation further.

We currently have 3 print/distribution/shipping centers. Depending on the items in your order, you might receive multiple packages. It does not cost you extra, if you we ship multiple packages. Our main and primary center ships within our quoted 8-10 business days (not including weekends/holidays), our two other smaller secondary distribution centers tend to ship slightly faster. If you have not received all of your items, the rest of your order should be on its way a little later. If your full order is not shipped after 11 business days (business days do not including weekends/holidays) please contact us so we can see what the delay is and what is going on.

Oh no!!

We want to make sure EVERY customer gets taken care of, we just ask for you to work with us while we take care of your situation

Our usual shipping standards are 8-10 Business Days, however, COVID has caused delays on all fronts our small print to order business has been impacted by these unpredictable circumstances. We are experiencing delayed deliveries and shipping, but 99.91% of orders arrive within 2 weeks. We ask for your patience and understanding during this time.   We use both UPS and USPS, depending on the items order will determine which shipping outlet is used. With the COVID paramedic at hand UPS/USPS time frames may also be effected. UPS standard shipping time is 7 - 10 business days (do not include weekend or holidays) and USPS quotes up to 4 - 7 business days (business days do not include weekends & holidays), and sometimes a couple of days longer if they are delayed.

Absolutely! We are proud to say that ATA has shipped product to almost every country in the world! We have shipped without incident to destinations such as Azerbaijan, The UAE, Africa, Israel, Asia and all countries in South America (even the little islands off the coast).   International shipping is more expensive and there is nothing we can do about that, unfortunately. However, we have done our homework to make sure our rates reflect all the different destinations across the world we have shipped to in the past. We do all we can to keep shipping costs as low as possible and we promise to get you your order no matter where you are!   ***Some countries may have state/provincial tariffs, taxes, fees, customs, etc. on items coming from the United States and we cannot be responsible for them. Please check with your local postal system for details in your area.****

No! Our shipping system allows us to generate all necessary customs forms and we are able to provide all the documentation required by mail carriers.

Normally our shipping standards are 8-10 Business Days (which does not include weekends/Holidays).  However, since COVID our small print to order business has been impacted by these unpredictable circumstances. We are experiencing 2-3 weeks delays in production as well as shipping. We ask for your patience and understanding during this time.   Once an order is shipped, USPS/UPS quotes up to 25 business days (which does not include weekends/holidays), and sometimes a couple days longer if there is a delay (usually delays for international orders are because of Customs). I have see international customers receive their orders in as little as 5 business days, and some up to one month. USPS usually is pretty good about scanning tracking numbers, however once an order leaves the US, international shipping companies are not required to scan packages. So even though there is no movement when it leaves the US, usually it is still in transit. PLEASE EXPECT DELAY DUE TO COVID-19 PANDEMIC. Thank you for your understanding and support!!

If you need an order for a specific event or a specific date, we advise you to order about 3 weeks in advance (4 weeks if it is an international order), just in case an item gets backordered or other unforeseen issues/shipping issues pop up. Orders should be received well before 3 weeks, but this gives cushion room so you for sure get your package on time for the event/specific date.

If you need an order for a specific event or a specific date, we advise you to order about 3 weeks in advance (4 weeks if it is an international order), just in case an item gets backordered or other unforeseen issues/shipping issues pop up. Orders should be received well before 3 weeks, but this gives cushion room so you for sure get your package on time for the event/specific date.

Currently we do not offer that option, we are too small to offer more then one shipping time frame. Hopefully in the future once we expand and grow, we will be able to offer these options. For now, this is all we can handle. HOWEVER!!!!! Amazon does carry some of our our items and does offer fast shipping. Amazon is the fastest way to receive our product, if you have Amazon Prime, you get free 2 day shipping on most of our products

We use both UPS and USPS, depending on the items order will determine which shipping outlet is used. With the COVID paramedic at hand UPS/USPS time frames may also be effected. Also if UPS cannot deliver your package due to the location it will be passed on to USPS. UPS standard shipping time is 7 - 10 business days (do not include weekend or holidays) and USPS quotes up to 4 - 7 business days (business days do not include weekends & holidays), and sometimes a couple of days longer if they are delayed.

Our most common shipping rate for one item weighing less than 12 oz. is $6.95 ($2.95 for stickers only that weigh less then 3oz). For items and order weighing more than 14 oz., rates start at $8.95 & $12. For packages weighing more then 16oz, we utilize USPS Priority shipping; this includes hoodies, fleece tops and multiple item orders. **Please note, shipping prices and weight tiers can change without notice. We try to update this anytime information changes, however we are not perfect. If the exact shipping price is a big concern, start the process of checking out and it will tell you the exact price for what you are looking to buy. Or you can reach out to us, to do this for you. **

Our most common shipping rate for one item weighing less than 8 oz. is $9.99 ($5.95 for stickers only that weigh less then 3oz). Orders that are up to 2lbs cost $16 to ship internationally.. For packages weighing more than that, can cost $24.99 all the way up to $50 (around 9lbs). **Please note, shipping prices and weight tiers can change without notice. We try to update this anytime information changes, however we are not perfect. If the exact shipping price is a big concern, start the process of checking out and it will tell you the exact price for what you are looking to buy. Or you can reach out to us, to do this for you. ** ***Some countries may have state/provincial tariffs, taxes, fees, etc. on items coming from the United States and we cannot be responsible for them. Please check with your local postal system for details in your area.***

Most, if not all of our products are considered "pre shrunk," however we have noticed they still shrink a bit.

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Since we are print to order (no item is printed till it is ordered), exchanges/returns are a little more restrictive & unfortunately cannot exchange/return all items. Items that CAN be Exchanged/Returned...But need to be Unwashed & Unworn -Sling bags -All tees/tanks that are NOT ALL Over Printed tops -All Sweaters & Fleece -Pet Bandanas   Items that CANNOT be Exchanged/Returned

-Custom Items
(If you uploaded a photo for the product, request special design or special styles, it is custom and CANNOT be Exchanged/Returned) -Mystery Grab Bags -Leggings -All Over Printed Tees/Tanks (Dye Sub) -Bath Mats -Shower Curtains -Hats -Laptop Sleeves -Socks -Phone Cases -Pouches -Canvas Bags (returned ok) -Mugs & Tumblers & Beer Steins -Backpacks -Mouse Pads -All Blankets -Beach Towels -Dog Leashes & Dog Collars If for whatever reason you are not happy with an item, please let us know and we will do our best to make sure you get taken care of!

If your item does qualify to be exchanged or returned, items must be Shipped within 30 days from the ship date (45 days if it is an international order). Since we are Print To Order, every order is a custom job, so when an item is sent back, we have to eat the cost and make a new one. We can be flexible with these dates, if you reach out to us ahead of time and let us know whats going on. But please do not take advantage of our flexibliity, otherwise you will ruin it for others & we will be forced to be strict on the date range. If you need to Exchange or Return, please send your item/s to the below address with your order number and a note what you would like to do. On the note please be very specific. ARM THE ANIMALS ATTN: Exchanges/Returns 

225 N 2ND AVE

ARCADIA CA 91006

Once we receive your exchange, it takes up to 8-10 business days (business days do not include weekends/holidays) to ship out your replacement or exchange. If you are waiting for a refund, once we receive your package, it can take up to a week to process a refund. Once the refund has been processed, you'll receive an email notification.

As a super small company we wish we could help everyone and pay for everything, but we might go broke :(  With that being said, WE will reimburse customers for shipping back to us if we send you the wrong item or the item is defective. Customers are responsible for paying for shipping if they ordered the wrong item, wrong size or changed their mind.

If you are interested in inviting us to an event, or collaborating: Please contact us and be very specific about your intentions and information on the idea or event. We will not guarantee will will be able to work with you, but you are more then welcome to give us details & share ideas. Once you contact us, we will contact you if we are interested. Please see "Contact Us" section for how to contact us.

If you are interested in submitting artwork: Please contact us and be very specific about your intentions and ideas, along with all portfolio work & social media links/names. We cannot guarantee will will be able to use your artwork, but you are more then welcome to submit it for consideration. Once you contact us, we will contact you if we are interested. Please see "Contact Us" section for how to contact us.

So happy you love us enough to want to donate to us

If none of the above information answered your question or you still need to contact us, click the link below.

We are Currently behind in answering emails and are working 7 days a week to get back to everyone. Please be patient while we are catching up. We WILL Answer you & we WILL make sure you get taken care of.

https://www.armtheanimals.com/pages/contact-us

Once you contact us, please allow 4-5 business days (not including weekends/holidays) for a response. Again, we are a tiny company and are not always able to answer right away. We WILL answer, just need to be patient with us, hopefully in the future we expand and responses will be quicker. Until then this is all we can handle. Messages do get lost and fall through the cracks, so if you do not hear from us in about a week or week and a half, please email us again.  If you contact us via phone (leaving voicemail), you will not be responded to, our phone is a private number that is NOT used for customer service. ***If you contact us outside our Contact Form, you risk not being answered*** If you directly email us (not from this contact form) then you risk not being answered, those emails are NOT used for Customer Service and are NOT monitored regularly***