Shipping Update, Donation Batch 2 Going Out
UPDATE 04/29/20: We are currently at 85% filled through 04/25/20 and will be closing in on shipping up to 04/28/20 by this Friday! Our additional hires have made a big difference and we will be grinding as long as needed to get everyone as soon as possible!
We wanted to give you all an update on current order shipping flow and status as of today, 04/24/20. We are into shipping up to 04/18/20 chunk of orders; for dates 04/05/20 to 04/18/20, we are 74% shipped, but there MAY be some orders that have straggled behind. Those will be identified and sent as soon as humanly possible.
We have hired additional full-time staff members to work remotely through the weekends and they will concentrate solely on shipping orders. We are also continuing to pay all of our staff their full wages regardless of their location/status.
All products are made and shipped by an essential business producer that make these masks and they are now running seven days a week in two eight hour shifts. Product for orders up through 04/21/20 is already made, queued and only awaiting shipping. Over the next three days, we will make massive progress in getting orders up to date and out to everyone.
Our customers service reps are managing all emails and all points of contact, so please bear with us as we seek and reply with information. They are working from home and are replying as quickly as possible. Like all of us, we have had to contend with a lot of challenges, but we have to make sure everyone is staying safe via social distancing while also staying in full compliance of state mandates.
We also have 3,000 PPE masks packaged for our donation send outs that will be going out this weekend as well. We will get every mask out as soon as we possibly can and we will work as long and as hard as needed to make this happen. Thank you all so much for supporting this cause.
If you have a question, you can contact us here and we will get back to you as son as we possibly can!!!